You acknowledge the following when purchasing from RetroGameBoyz:
- RetroGameBoyz is a reputable side-hustle with great communication
- RetroGameBoyz owner and operator, Mike, does have a day job
- RetroGameBoyz owner and operator, Mike, does have a family life
- Orders are processed in early mornings before day job begins
- Orders are processed in evenings after day job ends
- Orders are SOMETIMES processed on weekends
- Control pads and other products that do not require customizations and fabrication will ship sooner than the default 6 to 8 weeks lead time - we try to get them out within less than 10 days if possible.
- You are OK with waiting after paying to receive your order
- There is an order queue page where you can keep track of our progress. https://retrogameboyz.com/pages/order check this page out to see where you might place, based on current orders
- Most orders are built in the order received. However, 1 item orders that do not require assembly or fabrication may ship sooner and before other orders.
- Wait times are disclosed in many locations on the site
- Order confirmation emails provide an estimated wait time, but could be longer. (Default is 6 to 8 weeks)
- Due to popular demand, wait times have increased.
- An average wait time can be between 4 to 8 weeks before shipping. This depends on the number of orders in the processing queue as well as the number of items per order and could be longer.
- RetroGameBoyz sends out automatic notifications on occasion updating customers on where we are in the process.
- RetroGameBoyz sends out manual notifications when your order is in fabrication and/or assembly and when completed.
- You can contact us anytime using the "contact us" link in the menu. We are always connected and reply as quickly as possible.
- We usually schedule USPS pickups Mon-Saturday
- Items shipped UPS may have a small delay after the shipping label is printed. UPS does not pickup from my location and therefore packages need to be dropped off at the hub. We will attempt UPS drop-offs at least 2 times a week if needed.
- We re-use and recycle packaging. We do use brand new boxes and bubble mailers, however depending on availability and the size of them item - existing boxes from received shipments will be repurposed. Either way, we always make sure your item is protected.
Thank you,
Mike Tarallo
Owner - RetroGameBoyz